Apprentice Planning Officer

Job description

Apprentice Planning Officer

Location: Oldham

Salary: £21,021

You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards aremaintainedto increase customer satisfaction.

Whatyoullbe doingas an Apprenticeat Great Places....

• Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
• Ensure appointments are made and kept within agreed service standards and KPIs, keeping customers informed with any changes to the schedule withina timelymanner.
• Schedule jobs based on priority, skill set, availability,locationand customer needs, utilising relevant contractors whenrequired.
• Update housing management and scheduling systems with accuracy in record keeping in real time.
• Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
• Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
• Working to support the wider planning team as and whenrequired

What We are looking for.......

• A commitment to providing excellent customer service
• A team player who brings a positive, helpful attitude
• Someone who is flexible and adaptable
• A good listener who takes pride in detail and follow-through
• Someone open to learning and developing their skills and experience
• Someone whodemonstratesInitiative

Whatyoullneed.

• Curious, can-do attitude and a desire to make a difference
• Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
• Excellent written and verbal communication skills
• Keen eye for detail and good organisational skills
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
• Comfortable using Microsoft Office tools (Outlook, Word, Excel)
• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
• Commitment toobserveandcomply withall policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

How we support youand your career atGreat Places....

• A fully accredited apprenticeship/ qualification plusadditionalshort qualifications to aid in your development
• Full equipment to help you perform best at your role
• Dedicated time each week for studying and learning
• Mentorship and line management from senior professionals
• A warm, inclusive team where your ideas and growth matter
• Opportunities to shadow across the business and contribute to the social housing sector
• Access to our Growing Greatness talent programme including workshops, networks, and development activities
• Support from our Emerging Talent and Development Specialist which will include reviews,check-insand the opportunity to discuss your progress

Closing date: 11thMay 2026

Shortlist date: 12thMay 2026

Interview date: Assessment Day - Early June2026/ Final Stage Interview - June 2026

Extra information

Status

Open

Education Level

Secondary School

Location

Heyside

Type of Contract

Temporary full-time jobs

Salary indication

£20,000 Per Month

Published at

22-04-2026

Profession type

Admin / Secretarial

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English