Assistant Showroom Manager

Job description

Are you a sales-driven leader with a passion for interior design? Join Quorn Stone as our Assistant Showroom Manager on a permanent basis in Loughborough. With a competitive £33k-£35k base and a maxOTE of nearly £49,000, this is a fantastic opportunity to lead a luxury brand and finish your week knowing youre part of a growing, design-led business.

Assistant Showroom Manager - TheRole

As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. With proven B2B experience you will also be confident and successful with gaining and retaining trade customers.

You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customers.

You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience.

Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.

Autonomy to lead: You will act as the Head of Site in the Showroom Manager's absence, giving you full exposure to senior management duties, Such as:

• Drive sales
• Maximise team productivity
• Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
• Conduct regular one to one meetings and performance appraisals with Team Leader and Sales Advisors
• Attend management meetings
• Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
• Purchasing of showroom consumables
• All other Showroom Manager duties as required

Additional responsibilities:

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Increase online customer reviews
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide and coach the sales team in sales skills and closing techniques
• Assist with new starter inductions and training

Skills required:

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office
• Work Location: In person

Benefits:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Group Life Assurance
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

If youre passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, wed love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.

Extra information

Status

Open

Education Level

Secondary School

Location

Quorn

Type of Contract

Full-time jobs

Salary indication

£35,000 Per Month

Published at

01-05-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English