Key Account Manager

Job description

Key Account Manager - Implantable Hearing Devices

Field-based | Midlands

This is a rare opportunity to join a globally recognised medical device company at the very top of the implantable hearing sector - a business whose technology has literally changed the way people experience the world around them.

If you're an experienced NHS Key Account Manager looking for a role with real strategic weight, genuine stakeholder influence, and the backing of a world-class organisation, this is worth a serious look.

The Role

As Key Account Manager, you'll be the strategic commercial lead for a defined portfolio of NHS Trusts and providers across a broad central and southern England / Wales territory. This isn't a transactional sales role - it's about building long-term partnerships, shaping patient pathways, and driving sustainable growth at account level.

• Own and lead commercial strategy across a portfolio of NHS Trust accounts, with full responsibility for performance, forecasting, and growth planning
• Develop and execute annual account plans aligned to Trust priorities, procurement cycles, and broader business objectives
• Build trusted relationships with senior clinical, managerial, commissioning, and finance stakeholders
• Identify pathway bottlenecks and work cross-functionally to improve patient access and service development
• Use data and market intelligence to shape account strategy and identify new opportunities
• Coordinate education and knowledge-sharing activity that builds customer capability and advocacy

About You

• 3–5+ years of NHS or MedTech key account management experience, ideally across complex multi-stakeholder Trust environments
• Proven ability to influence senior NHS stakeholders and commissioners - you're comfortable in the boardroom as much as the clinic
• Strong commercial acumen with solid financial planning, forecasting, and pipeline management skills
• Analytical, organised, and disciplined - you take CRM and account planning seriously
• Experience in hearing healthcare, ENT, or a related sector is a genuine advantage, though not essential
• Familiarity with Miller Heiman or similar strategic selling frameworks is a plus

What's on Offer

• Competitive base salary + benefits package
• 25 days holiday plus UK bank holidays
• Company pension, group life insurance & income protection
• Vitality healthcare + Medicash cash plan
• Flexible working - up to 40% remote
• Cycle to work scheme, gym access, and paid exercise classes
• Annual salary review + service anniversary reward
• The chance to work for an organisation whose products genuinely transform lives

This role is being recruited exclusively through Patrick Reed Consulting Ltd - the UK's only recruitment consultancy dedicated solely to the Audiology and hearing care sector.

For a confidential conversation, get in touch with Patrick Reed directly.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

23-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English