MAC Boots Harrogate Counter Lead - Temporary

Job description

OverviewThe Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

Responsibilities

Reflect a credible and professional Brand image to all internal and external consumers at all times

Maximise sales through selling, providing excellent service and retail standards

Contribute to efficiencies through adhering to store/Brand/Company Procedures and guidelines

Understand daily/weekly targets

Ensure personal awareness of all additional sales avenues i.e. Eventing, Omni and digital channels, etc.

Keep up to date with competitor activities and missed opportunities

Effectively use social media, leveraging opportunities to drive the business, protect and enhance the Brand image

Deliver the Brand Strategy, ensuring the delivery of an effective local plan

Plan and implement local marketing & events initiatives, aligned to Retailer activity

Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture

Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life

Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate

Use digital tools to ensure knowledge is kept up to date

Deliver a consumer recruitment and retention strategy to grow a loyal consumer base

Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs

Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)

Review retail standards on a daily basis ensuring they are maintained to the required standard

Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes

Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

Ensure all information requests are fulfilled accurately, within deadlines set

Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

Manage daily replenishment, taking appropriate action where necessary

Maximise sales performance by utilising all commercial reports before making commercial decisions

Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control

Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines

Identify trends and make suggestions to enhance product performance

Qualifications

Experience in a fast‐paced retail and/or consumer facing environment

Ability to drive self‐development

Commercial understanding and awareness of industry

Effective communication, organisation and prioritisation skills

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Extra information

Status

Open

Education Level

Secondary School

Location

Harrogate

Type of Contract

Full-time jobs

Published at

25-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English