Job description
Search Edinburgh, Scotland, United KingdomCustomer Service Team Manager This range is provided by Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.ResponsibilitiesProvide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growthEstablish performance benchmarks and hold team to those goalsResolve customer conflicts and handle escalation proceduresQualificationsBachelor's degree or equivalent experience3+ years' of customer serviceExcellent written and verbal communication skillsProficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)Seniority level Mid-Senior levelEmployment type Full-timeJob function ManagementIndustries Utilities
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Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Edinburgh
- Type of Contract
- Full-time jobs
- Published at
- 25-04-2026
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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