IT Helpdesk Technician

Job description

Join to apply for the IT Helpdesk Technician role at VenturEd SolutionsContinue with Google Continue with GoogleJoin to apply for the IT Helpdesk Technician role at VenturEd SolutionsDirect message the job poster from VenturEd SolutionsHuman Resources Generalist at VenturED Solutions Position Overview:Provide technical support for remote and onsite users. This position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistancePosition Description:DUTIES & RESPONSIBILITIES:Provide end user support via remote assistance and telephone. Document incoming helpdesk requests using internal ticketing systemInstall, repair and maintain desktop and laptop computers, peripherals and related systemsAssist in maintaining hardware and software inventory for asset management.Demonstrate broad knowledge of technology principles, practices, and proceduresSelf-manage in a way that allows flexibility to support multiple tasks at any given timeAssist in administering the telephone system and all user handsetsAssist in creating or updating end user support documents within knowledge managementEnd-user Account ManagementBuild and maintain relationships across departmentsOther duties may be assignedMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Associate degree in Computer Science or equivalent experience2+ years of overall IT experience preferred2+ years' experience supporting Microsoft Windows and Apple Mac OS environment preferred2+ years' experience supporting Microsoft Office applications preferredAdvanced knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, OutlookDemonstrate ability to learn and understand basic office software applicationsKnowledge of network security practices and Antivirus software preferred· Other Skills:Exceptional analytic and problem-solving skillsSelf-motivated and able to work across diverse technical and non-technical teamsGood written, verbal and interpersonal communication skillsExceptional Customer-oriented attitudeITIL (foundational level, but exposure to more detail than foundation is often necessary)WORKING CONDITIONS:Normal office environmentExtending viewing of computer screensESSENTIAL FUNCTIONS:Spends time at a computer workstation and desk.Moves throughout department or other locations to access or exchange information.May involve carrying loads up to 50 lbs. And being able to remain in a stationary position.May involve lowering oneself to file, and reaching, twisting or turning.Involves handling office materials, typing, writing and other tasks that require manual dexterity.Ability to communicate information.This job may require accommodating different bodily movements and physical abilitiesAbout Us:VenturEd Solutions UK comprises of market-leading education technology companies trusted by over 18,000 school establishments. Our family of products provide customers with tangible benefits by reducing costs, offering your staff more time to focus on their priorities and working alongside your leadership teams to achieve your strategic priorities.Our suite includes communications, payments, analytics, data integration solutions, and school website design. Home of Groupcall, Teachers2Parents, SchoolMoney, BehaviourWatch, SchoolPod, Parentapps, WisePay, Assembly, and Xporter.Why Work Here?:Full personal membership to our private healthcare, AXA PPP25 days of holiday, plus the bank holidaysGenerous paid sick leaveEnhanced paid parental leaveMembership to our Death in Service Insurance scheme which provides 4x your salary to your loved onesGenerous salary sacrifice pension schemeVenturEd Solutions is an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. VenturEd Solutions aims to achieve equality by removing any potential discrimination due to protected characteristics defined in the Equality Act 2010.Additional Factors:All persons hired will be required toVerify their identityProvide proof of the right to live and work in the UKComplete and satisfy any pre-employment checksSeniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries Software DevelopmentReferrals increase your chances of interviewing at VenturEd Solutions by 2xSign in to set job alerts for "Information Technology Help Desk Technician" roles. 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Extra information

Status

Open

Education Level

Secondary School

Location

Leicester

Type of Contract

Full-time jobs

Published at

25-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English