Customer Advisor

Job description

Overview Base pay range: Direct message the job poster from United Utilities. Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor to join a growing Income team in their Warrington Contact Centre.Location: Lingley Mere Business Park, Great Sankey, WarringtonContract: Ongoing temporary contractHourly Pay Rate: £14.21 per hourWorking Hours: 4 week rolling rotaWeek 1: Monday - Friday 8am - 4pm. Week 2: Mon - Fri 9-5. Week 3 Mon-Thu 12-8pm, then Fri 10-6. Week 4: Mon-Fri 10-6 + Sat 10-4 (rest day flexible during the week)Start Date: 17/11/25Training: Full training provided (fully paid)What you'll be doing :As a Customer Service Advisor, you'll be the voice of United Utilities—helping customers with their queries via phone, email, web chat, or post. You'll:

Deliver friendly, helpful service from start to finishOwn customer issues and follow through on promisesUse IT systems to log and resolve queriesWork with empathy, speed, and accuracyWhat you'll bring :Customer-first mindset - You love helping people and solving problemsGreat communication - You listen well and explain clearlyResilience - You stay calm and focused, even under pressureYour journey with us Chat with Reed Talent Solutions - We'll guide you through the processOnsite Interview - Show us your skills in a friendly session including competency-based questionsPre-employment Checks - We'll help you get everything sorted in order to start in your new roleWelcome Call - Meet your Team Leader and get ready for your first dayTraining & Support - Learn through the training programme with guidance and mentoringWhat you'll need to succeed Customer-first mindset - You love helping people and solving problemsGreat communication - You listen well and explain clearlyResilience - You stay calm and focused, even under pressureWhy United Utilities? United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they're committed to providing excellent service and building a team that reflects the diversity of the communities they serve.At their head office in Lingley Mere Business Park, you'll enjoy on-site facilities and a welcoming, inclusive culture.What you'll be doing Deliver friendly, helpful service from start to finishOwn customer issues and follow through on promisesUse IT systems to log and resolve queriesWork with empathy, speed, and accuracyHow to apply If you're interested in finding out more, please apply with an up-to-date copy of your CV and a member of the team will be in touch!Job qualifications & function Job function: Customer ServiceIndustries: Utilities

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

25-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English