Head Housekeeper

Job description

Ibis Budget Birmingham Airport, Ambassador Road, Birmingham International Airport, Birmingham, B26 3QLRate: £30,000 | Hours: Guaranteed Hours Each WeekBenefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return, WGC offers an industry-leading package and is passionate about career progression; we'll work with you to develop a career plan that includes training, mentoring, and extensive experience outside your current skill set, providing excellent opportunities for advancement.

WGC provides an annual training allowance of up to £10,000, which can be used for WGC Approved Apprenticeships and accredited courses, including English, Maths, IT, and more.

Benefits include:

• Life Insurance
• Discounts from ASDA, O2, and more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Improving productivity and efficiency of room cleaning
• Analyzing guest data to plan resources and materials
• Maintaining strong relationships with GM, Executive Housekeeper, Hotel Team, Housekeeping team, and suppliers
• Identifying ways to improve Guest Satisfaction
• Adhering to Health and Safety policies, keeping work areas organized
• Recruiting, training, managing, and monitoring team performance
• Exceeding financial targets
• Managing expenditure and payroll to meet budgets
• Participating in training to enhance skills
• Solving routine challenges on the job

If you have previous experience in a housekeeping environment, can deliver consistent service in a challenging setting, and seek a role with development and progression opportunities, apply now.

We value diversity, equity, and inclusion, and are committed to a culture that respects everyone. We welcome applicants from all backgrounds and prioritize behaviors over qualifications or experience. We are a Disability Confident Employer . Please inform us if you require support or reasonable adjustments during the application or interview process.

To apply, Upload your CV . Your details will be shared directly with the hiring manager, who will contact you to arrange an interview and discuss potential start dates.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829WGC Ltd is registered with the UK Information Commissioner's Office (ICO), registration number: ZA104215

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

25-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English