Receptionist - Seaham Hall - Spa Reception

Job description

Spa ReceptionistLocation: Serenity Spa at Seaham Hall, County DurhamSalary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)Hours: Up to 24 per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidaysReporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director

Seaham Hall, home to the award-winning Serenity Spa, is seeking a passionate and service-driven Spa Receptionist to join our dedicated team.

This is a key front‐of‐house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, five‐star spa experience from arrival through to departure.

The RoleAs Spa Receptionist, you will be the primary point of contact for our guests, ensuring every interaction is warm, professional, and personalised. You will manage bookings, support daily operations, and confidently promote our treatments and experiences.

The Ideal Candidate

Previous experience in a spa, hospitality, or customer‐facing role is desirable (full training provided)

Exceptional communication and guest service skills

Strong attention to detail with a passion for delivering 5‐star experiences

Confident using booking systems, Microsoft Office, and general computer software

Excellent organisational skills with the ability to multitask

Professional, well‐presented, and aligned with luxury brand standards

Flexible, reliable, and a strong team player

Key Responsibilities

Deliver an exceptional guest journey from pre‐arrival to departure

Manage spa bookings efficiently, maximising availability and revenue

Complete all reception administration, including guest profiles, payments, and reporting

Maintain expert knowledge of spa treatments, packages, and promotions

Proactively promote spa services, retail, and offers

Conduct engaging spa tours for guests

Handle guest queries and feedback professionally

Liaise with other departments to ensure seamless operations

Maintain impeccable presentation standards across reception areas

Benefits

Comprehensive in‐house training

Clear progression opportunities

Share of monthly service charge

Staff discounts on spa experiences, retail & vouchers (up to 20%)

Pension scheme & Wagestream access

Uniform provided

Free onsite parking

Opportunities to participate in charity and team events

If you're passionate about luxury hospitality and creating memorable guest experiences, we would love to hear from you.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Seaham

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English