Supervisor - Internal

Job description

Supervisor – InternalApplication Deadline: 25 April 2026

Department: Retail

Employment Type: Permanent – Part Time

Location: Reading

Reporting To: Lee Chappe

Compensation: £14.45 / hour

Hours available: 24-32 hours per week

DescriptionSupervisors play a vital role in delivering exceptional customer service and creating standout experiences throughout the year. They motivate the sales team, foster a positive atmosphere on the shop floor, collaborate with colleagues to achieve shared goals, and encourage continuous development. Supervisors manage communication flow between the store manager, colleagues, and neighbouring stores, maintain team morale, support the business, and ensure health and safety standards are met.

Key Responsibilities

Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.

Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.

Maintain a clean, visually appealing, and well-organised shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.

Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check‐ins or shop floor competitions), and actively seeking opportunities to exceed goals.

Organise and contribute to in‐store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.

Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.

Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.

Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.

Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills, Knowledge and Expertise

Customer Service – passion for delivering outstanding service and creating 5‐star experiences.

Management Skills – navigate tough conversations, set expectations, and support team morale and performance.

Teamwork – foster a supportive environment and lead the team toward collective goals.

Communication – effective verbal communication and collaboration across the store and with neighbouring stores.

Benefits

Holiday allowance

50% discount on Lush products and spa treatments

Profit‐based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

6 months of full pay for parental leave (primary caregiver must qualify for SMP)

Enhanced paternity leave

There's a big difference between "Flexible Working" (the legal minimum) and working flexibly. We actively welcome conversations about what working flexibly could mean and look like for you.

We're 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.

Access to employee‐led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.

Tailored gender affirming care

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

25-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English