Inbound Sales Advisor

Job description

Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.

We're looking for passionate and self-driven people to join us as Policy Expert, curious minds who want to help customers and build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are.

What's In It For YouThis role will be based in our Motherwell office

Career Development and professional qualifications

Enhanced Holiday, Maternity and Paternity Packages

Social events throughout the year and vibrant workplace atmosphere

Buy and Sell Holiday Scheme

Prayer room in office

Financial Wellbeing Support through Bippit

"98% of our colleagues stay because of location and the collaborative, people-first culture we've built"

Purposeful roles. Exceptional teams. A people first culture built by you!

The RoleYou'll be a key player in helping our existing customers or new customers purchase their insurance policies – delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers.

You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.

What You'll Be Doing:Creating memorable experience

Meeting the expectations of our customers.

Handling a variety of inbound calls from customers relating to their insurance policies from quotes, renewing with us and general policy queries. Up selling additional products to our customers.

Engage with customers via inbound and outbound calls to enhance satisfaction and positive outcomes

Use a consultative approach to retain, gain or renew business

Achieve performance targets through confident, customer-first conversations

Bring confidence and resilience to every call

Follow-Up & Communication

Manage your own diary efficiently

Follow up with customers using the most effective communication channels

Compliance & Accuracy

Ensure all actions meet FCA regulations and internal standards

Keep customer records precise and up to date

Stay on top of product and industry updates

Share ideas, knowledge, and feedback to help the team thrive

Team Support

Support across all areas of customer communication, enhancing our collaborative culture

Key Attributes for Success:

A great communicator with empathy and enthusiasm

Experience in customer service, sales, or account management

Flexible, can do attitude - confident to adapt to customer needs

Strong objection-handling and problem-solving skills

Driven by results and personal growth

A positive team player who brings others along on the journey

Ensuring accuracy and attention to detail

Drive for productivity and performance goals.

Meet the TeamWe're a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other's wins and rally around challenges together. There's a real buzz in the room – and you'll be right at the heart of it. See what our team have to say here.

Apply Now – and Take the Next StepIf you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you.

There's no CV required. You'll complete a brief AssessFirst assessment designed to highlight your potential, not just your past experience, so everyone has an equal opportunity to stand out and hear back from us faster.

Don't worry if you still upload your CV - we'll anonymise all applications before review to make sure everyone is considered fairly.

We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.

We aim to be in touch within 3 working days – whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply – even if you don't tick every box.

Interested in building your career at Policy Expert? Get future opportunities sent straight to your email.

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Extra information

Status

Open

Education Level

Secondary School

Location

Motherwell

Type of Contract

Full-time jobs

Published at

25-04-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English