Coach Community & Customer Advisor

Job description

Overview Job Title: Coach Community & Customer AdvisorLocation: Remote, within EST or GMT zoneAt Sama, we're more than just a fast-growing, technology-driven coaching company. We're driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential. Today, we're tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.Ready to be a part of a team of highly motivated individuals who think like owners and are driven to consistently deliver amazing experiences?Your mission, should you choose to accept it: We're seeking a dynamic individual from an HR background to step into the pivotal role of Coach Community & Customer Advisor. Working closely with the Coaching team, you will continue to grow and support a world-class Coach Community, ensuring we are the platform of choice for the best Executive Coaches around the world. You will leverage your knowledge of L&D to support the Growth Team, advising clients on building their development programs and exploring how Sama can partner with them via our development offerings. Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about fostering engagement and empowerment, contributing to positive change on a global scale. This role will report to our CoFounder & Head Coach, Caitlin Foley. If you're a self-starter and relationship builder with experience in HR consulting, executive coaching, or learning and development (L&D), we would love to hear from you!What you'll be doing day to day Community engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.Sama best practices: Ensure that the coach community is well-informed of new features, adopting best practices aligned with Sama's missionDevelop Offers: develop workshops, webinars, training and other initiatives, leveraging the coaches' experience and expertise.Liaise with the growth team: Collaborate with the growth team to develop strategies to introduce new products to our clients. Execute these strategies by coordinating with coachesData-driven growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performanceCross-functional collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunitiesRequirements What you'll need to succeed Corporate HR experience, preferably within financial services, professional services or similar industriesExtensive experience in and knowledge of learning and development (L&D)At least 2 years of experience working in a start-up, as a freelancer or consultantAbility to thrive in a fast-paced, dynamic work environment, delivering high-quality outputBe a self-starter with an ownership mindsetKnowledge of executive coaching would be beneficialExperience in sourcing coaching, training, and development services is a plusNote: this is not a coaching roleWhat people would say about you You have an entrepreneurial mindset and are autonomousYou're a proactive problem solverYou're extremely curious and driven by actionYou're scanning for new opportunities and potential challengesYou have a bias for action—you're a doerYou are open, trustworthy, and committedYou are a team player who is accountable and happy to take on some leadership responsibilities when neededBenefits What you'll get Compensation £50-70KRemote role, with lots of team collaborationPlenty of room for growth as our ambitious team grows tooAccess to a professional coach via our platformRegular training and developmentWhy join us? We advocate that coaching creates a safe space to expand perspectives and provides tools to succeed, positively impacting diversity and inclusion, driving a culture of belonging. We're driven by our shared values:Adaptable: Creativity, flexibility, and efficiency in responding to challengesStrive for Greatness: Pushing ourselves to deliver outstanding performance in everything we doOpen: We support and embrace a variety of experiences, thought, preferences and personalitiesHonest: Always transparent and truthfulFun: Fostering connection through a playful approachIf you've finished reading this and feel this opportunity resonates with you, we're excited to hear from you.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

26-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English