Supporter Engagement Officer

Job description

Job DescriptionCompetitive salary starting at £34,127 and rising incrementally to £36,947 per annum. We're London's leading homelessness charity and we get things done.

We provide a full‐time permanent role based in Kings Cross with a hybrid working model. See below for details of responsibilities, qualifications and benefits.

About the Supporter Engagement Officer RoleThis is an exciting opportunity to join SHP's fundraising team and play a key role in how we connect with and grow our community of supporters. As a Supporter Engagement Officer, you will help build meaningful, long‐term relationships with people who are passionate about ending homelessness in London, using digital fundraising and challenge events to bring that connection to life. You will shape supporter journeys that feel personal, engaging and impactful, from first donation to ongoing support.

You'll take ownership of delivering creative, insight‐led campaigns across the year, with a particular focus on challenge events and our annual Christmas appeal. By using digital tools and data, you'll understand what resonates with supporters and continuously improve how we communicate, grow income and strengthen loyalty. The role also offers the chance to get involved in wider projects, such as developing new audiences and gathering authentic content that reflects real impact.

Our hybrid working model means the role is currently 2 days per week at our Head Office in Kings Cross with the remaining 3 days from home. Specific days will be discussed with the line manager.

About YouExperience delivering supporter engagement or fundraising activity, ideally across digital channels and challenge events, with a focus on building lasting relationships.Confident using, or keen to learn, digital fundraising tools such as FundraiseUp, Mailchimp, JustGiving, Let's Do This, Shopify or WordPress.Able to use insight and data to shape campaigns, improve supporter journeys and increase engagement, income and retention.Creative and proactive, with the confidence to try new ideas and contribute to a team that values innovation and doing things differently.Strong organisational and communication skills, with the ability to manage multiple campaigns and priorities while keeping supporters at the heart of your work.

Our Attractive Benefits Package IncludesSalary increase after successfully completing six month's probationary period.37.5 hour working week including flexible working hours (core hours are 10am – 4pm).25 days annual leave, increasing annually to a maximum of 30 days (plus paid Bank Holidays).Contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.Staff Health Cash Plan and discounts scheme.Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.

This post will require a basic DBS check to be processed for the successful applicant.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident, Committed and IIP Silver accredited.

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English