IT Customer Advisor

Job description

IT Customer Advisor

Salary: £13.45 per hour (Living Wage Employer)Location: Porton Down, Salisbury, SP4 0JQHours: 35 hours per week, Monday to Friday, between 7am - 7pm

OverviewManpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

Respond to customer requests via telephone, email, and web chat

Log all requests using the appropriate call logging software

Resolve issues or provide advice and guidance where possible over the phone

Assign calls to the relevant support teams when needed

Action Back Office requests when required

Advise customers and support teams on known problems/workarounds

Keep customers updated on the progress of their request or incident

Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

Excellent communication skills, both verbal and written

A genuine passion for delivering great customer service

Willingness to learn and adapt

Ability to work independently and as part of a team

Strong problem‐solving skills

Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today

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