IT Customer Advisor

Job description

Overview IT Customer Advisor – 35 hours per week, Monday to Friday, between 7am - 7pm. Location: Portsdown West, Fareham, PO17 6AD. Salary: £13.45 per hour (Living Wage Employer).Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.Responsibilities Respond to customer requests via telephone, email, and web chatLog all requests using the appropriate call logging softwareResolve issues or provide advice and guidance where possible over the phoneAssign calls to the relevant support teams when neededAction Back Office requests when requiredAdvise customers and support teams on known problems/workaroundsKeep customers updated on the progress of their request or incidentContribute to team success by meeting agreed personal targetsRequirements / What you'll bring Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.Excellent communication skills, both verbal and writtenA genuine passion for delivering great customer serviceWillingness to learn and adaptAbility to work independently and as part of a teamStrong problem-solving skillsConfidence working under pressureAdditional information If you're looking for a stepping stone into a career in technology, this could be your next move.

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Extra information

Status

Open

Education Level

Secondary School

Location

Fareham

Type of Contract

Full-time jobs

Published at

27-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English