Key Account Manager - North/Manchester

Job description

KEY ACCOUNT MANAGER – MANCHESTER/ NORTH

WE’RE HIRING! KEY ACCOUNT MANAGER –

Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.

We’re looking for a standout Key Account Manager to drive visibility, volume and vibrant partnerships across North England. If you’re obsessed with growing challenger brands, building standout customer relationships and bringing a category to life, we want to hear from you.

WHAT YOU’LL BE DOING

Territory Account Management

● Own and grow a portfolio of key independent accounts and regional chains across North England (Based in Manchester)

● Drive volume and visibility via promotional sell-in, merchandising and trade activation

● Build strong, long-term relationships with cafés, bars, convenience stores and lifestyle retailers

● Lead sell-in conversations with cafés, bars, convenience stores and lifestyle retailers

Execution & Sales Performance

● Deliver against monthly volume, distribution and menu listing targets

● Own CRM and reporting across your accounts

● Monitor trade compliance and in-store promotional performance

Field Intelligence & Feedback

● Share market, shopper and competitor insights to help guide commercial strategy

● Feed into product innovation and channel-specific execution plans

Collaboration & Development

● Work closely with the Head of OOH for coaching, performance tracking and support

● Partner with Wholesale NAM to ensure smooth handovers & volume uplifts

WHO YOU ARE

✅ Previous experience working with independent cafés, bars or lifestyle retailers

✅ Strong understanding of café or lifestyle-led retail landscapes

✅ A confident communicator, commercially astute and naturally self-led

✅ Proven success in sales, account management or customer success

✅ Comfortable working in a fast-paced, high-growth environment

✅ Passion for culture-led, disruptive brands

STRUCTURE OF ROLE

Reports to: Head of OOH

Works with: Wholesale NAM, Sales Director, Marketing, Ops

Customers: Key regional independents, café groups, bars & lifestyle-led retailers

PURPOSE OF ROLE

Your job is to drive volume and visibility across North England through exceptional account management, new business development, and trade execution.

The KAM is the face of XOXO Soda for local accounts — delivering standout customer experiences that turn first-time stockists into long-term partners.

MEASURES OF SUCCESS

New account wins across region

Distribution, menu listings, and multisite targets

Repeat order rate & uplift in volume

✅ Effective trade promotion & compliance

Strong customer relationships & retention

WHY JOIN US?

Be part of a fast-growing brand shaking up the drinks industry

Competitive salary

‍ ‍ Join a fun, ambitious, and high-energy team that’s obsessed with what we do

Make a real impact across a key region for growth 25 days holiday + bank holidays

Free XOXO sodas in the office!

No Recruiters Please.

Application Deadline: Friday 1st May 2026

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full-time jobs

Published at

29-04-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English