Concession Manager- Selfridges

Job description

Concession Manager – Luxury Womenswear (Selfridges, London)

An exciting opportunity has arisen for an experienced retail leader to take ownership of a luxury womenswear concession within Selfridges. This position offers full responsibility for driving commercial performance, delivering an exceptional client experience, and ensuring the brand is consistently represented to the highest standards within one of the world’s most prestigious retail environments.

As Concession Manager, you will lead from the front, setting the tone for sales and service excellence.

A central focus of the role is delivering a highly personalised and elevated client experience. You will be responsible for building and maintaining a strong client base, driving repeat business through meaningful, long-term relationships. Supporting the team with proactive client outreach, private appointments, and follow-ups will be key, alongside confidently managing VIP clients and more complex situations. You will also collaborate with internal teams to deliver impactful in-store events and client engagement initiatives.

From a commercial perspective, you will take full ownership of sales performance and key metrics, including conversion, average transaction value, and units per transaction. You will analyse trading patterns, identify opportunities, and implement strategies to maximise performance. In addition, you will monitor stock levels and product performance, ensuring strong availability and effective sell-through, while executing launches and seasonal changes in line with business objectives.

Operational excellence is essential within this role.

You will ensure the concession is maintained to an impeccable standard, overseeing visual presentation, stock management, deliveries, and inventory control. Adherence to all operational procedures, including cash handling and stocktakes, is expected, alongside maintaining a clean, safe, and premium retail environment.

Acting as a true ambassador, you will represent the brand’s aesthetic and values in every interaction. You will build strong relationships with store management and the wider retail teams, while acting as a key link to head office by sharing feedback on customer behaviour, product performance, and trading opportunities. Clear and consistent communication across all stakeholders will be key to success.

This is a unique opportunity to take ownership of a high-profile retail space within Selfridges, offering both commercial responsibility and the opportunity to deliver a truly elevated client experience. It is ideally suited to someone who thrives in a fast-paced, client-focused environment and is passionate about driving both people and performance.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Published at

30-04-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English