Cloud Support Engineer

Job description

Cloud Engineer - Full time Role - Up to £65,000

Overview

An established and fast-growing technology services provider is seeking a Senior Cloud Engineer to deliver cloud and network solutions across a diverse client base. This role involves a mix of project delivery, technical escalation, and client-facing support, requiring strong technical expertise alongside excellent communication and organisational skills.

Key Responsibilities

• Deliver and implement cloud and network projects (including Microsoft 365, Azure, SharePoint, and Intune)
• Act as a senior escalation point for complex 3rd line technical issues across infrastructure, servers, and networking
• Provide support services to both contracted and non-contracted clients, ensuring SLA compliance
• Assist with pre-sales activities, including technical design, surveys, and solution recommendations
• Collaborate with internal teams and stakeholders to ensure smooth project delivery
• Recommend and contribute to improvements in technical processes and service delivery
• Support and mentor junior engineers where required
• Participate in out-of-hours support on a rota basis (optional)

Requirements

• 3–5 years’ experience delivering cloud and infrastructure projects
• Strong knowledge of Microsoft 365, Azure, SharePoint Online, and Intune
• Solid understanding of networking, servers, virtualisation, storage, and security
• Experience troubleshooting complex infrastructure and desktop issues
• Ability to manage multiple priorities and meet service deadlines
• Strong communication and customer service skills
• Ability to work independently and as part of a team

Qualifications (any of the following or equivalent)

• Degree or diploma in IT / Computer Science
• CompTIA Network+
• Microsoft certifications (e.g. MCP, MCSE, Azure Administrator)
• Cisco CCNA
• VMware Certified Professional (VCP)

Benefits

• 24–30 days holiday + bank holidays
• Private healthcare & death in service cover
• Pension scheme
• Mileage reimbursement for business travel
• £500 home working allowance
• Ongoing training and development opportunities

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

30-04-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English