Job description
Overview Trade Prices Direct, a nationwide window and door installation business, is seeking a Customer Service / Administrator to join its remote team. This full-time role offers £25,000–£30,000/year plus benefits, including pension and training opportunities.The successful candidate will provide frontline customer support and administrative assistance, ensuring smooth operations and high levels of customer satisfaction.Key Responsibilities Handle inbound customer inquiries via phone, email, and live chatMaintain and update customer records in CRM systemsAssist with order processing and liaise between departments for fulfillmentAddress customer complaints and escalate when necessaryCollaborate with sales, surveyors, and installation teams to ensure seamless servicePrepare reports and provide administrative support to managementManage scheduling and appointmentsCandidate Requirements Minimum 2 years' experience in customer service or administrationStrong verbal and written communication skillsExcellent organizational skills and attention to detailAbility to multitask and manage time effectivelyProficiency with CRM systems and Microsoft Office SuiteProblem-solving skills with a customer-centric approachPreferred:Relevant qualifications in customer service or administrationCompany pension planLeave packageFully remote work-from-home flexibilityTraining and development opportunitiesAbout Trade Prices Direct Trade Prices Direct is a fast-growing UK-wide window and door installation company dedicated to delivering exceptional customer service. With a commitment to quality and efficiency, the company ensures clients receive the best experience from inquiry through to installation.Application Process How to Apply:Submit your CV via Trade Prices Direct's recruitment channels.Highlight your customer service and administrative experience.Shortlisted candidates will be contacted for interview.
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Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Oxford
- Type of Contract
- Full-time jobs
- Published at
- 01-05-2026
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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