Customer Service Administrator

Job description

OverviewOur team is the best in the industry – is it time you join us? Our nationwide Survey and Safety division hires a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. Please note: Support will also be provided within the workshop area as part of the wider depot team.

What You'll Be Doing

Processing all hire desk administration including customer and supplier queries

Managing a range of incoming and outgoing hires per day

Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities

Load checking vehicles and working effectively with the depot team of drivers and fitters

Resolving customer complaints and supplier issues efficiently

Offering workshop support when required to ensure smooth depot operations

Assisting the workshop team on occasion to maintain efficient equipment turnaround

About YouWhat We're Looking for:

Previous experience of working within a high-volume hire desk role is desirable

Excellent customer service skills with a focus on increasing sales

Effective communicator with strong organisational skills and attention to detail

Proficient IT skills with working knowledge of MS Office including Outlook and Excel

Strong team player with the ability to work to own initiative

Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About UsAbout GAP and What We Offer:

As a Hire & Sales Coordinator, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

More investment in our equipment than anyone else in the industry, so you work with the best tools in the game

Remaining fully independent, which lets us make agile, long-term decisions that support your success

Offering real career growth, training, and development from day one

Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.

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Extra information

Status

Open

Education Level

Secondary School

Location

Inverness

Type of Contract

Full-time jobs

Published at

01-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English