Incident Manager

Job description

We’re Hiring: Major Incident Manager | Belfast | £60,000 + Benefits

Are you the person who stays calm when everything else is on fire?

Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.

We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large-scale organisations.

What You’ll Be Doing:

✅ Owning and driving major incidents from start to finish

✅ Leading crisis calls and coordinating technical teams

✅ Keeping stakeholders updated with clear, confident communication

✅ Ensuring incidents are resolved within SLA targets

✅ Reviewing incidents and driving continuous improvement

✅ Making key decisions when it matters most

What We’re Looking For:

✔ Experience in Incident / Major Incident Management

✔ Strong communication skills under pressure

✔ Ability to lead teams you may have never worked with before

✔ ITIL awareness

✔ Experience with Remedy or similar ticketing tools is a bonus

✔ Resilient, decisive, and calm in fast-paced environments

The Details:

Belfast (Hybrid – 3 days onsite)

£60,000 salary

£50 on-call allowance

⏰ Shift-based role with rota/on-call cover

Genuine growth opportunity within a senior operational team

⚠ Important Requirements:

Candidates must already have full working rights in the UK

Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance

No relocation package available

No visa sponsorship offered

If you thrive in high-stakes environments and love being the one who turns problems into solutions, this could be your next move.

Apply now or message me directly for a confidential chat.

#Hiring #BelfastJobs #MajorIncidentManager #ITJobs #IncidentManagement #TechCareers #ServiceDelivery #Leadership #HybridWorking #NorthernIrelandJobs

Extra information

Status

Open

Education Level

Secondary School

Location

Belfast Metropolitan Area

Type of Contract

Full-time jobs

Published at

01-05-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English