German speaking Customer Success Manager

Job description

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for German speaking Customer Success Managers to join their team in London (3 days in the office per week).

What you’ll be doing

You’ll sit at the heart of their DACH client base, owning relationships end-to-end and acting as a trusted advisor to some of the biggest brands in eCommerce.

• Own and grow a portfolio of DACH-based clients, driving retention and expansion
• Partner with customers to shape commercial strategy and performance
• Work closely with Product, Sales and Technical teams to deliver best in class solutions
• Engage with senior stakeholders across globally recognised brands

What they’re looking for

• Fluent German and English (essential)
• Background in Customer Success, Account Management or eCommerce
• Comfortable managing multiple clients in a fast paced, commercial environment
• Strong commercial mindset with the ability to identify growth opportunities
• Confident communicator, able to build relationships at all levels

Why this role?

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission, and RSUs on offer

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English