Client Manager

Job description

Are you someone who is very organised and loves talking to people? Someone who gets a kick out of keeping clients and internal teams happy? Someone who wants a different challenge every day?

Field Locker is a specialist research fieldwork and data collection agency, trusted by research agencies, brands and public‑sector organisations across the UK. With over 35 years’ experience, we deliver high‑quality qualitative and quantitative fieldwork using a wide range of methodologies, from interviewer‑led approaches to digital and online solutions.

We are known for our rigorous quality standards, strong client relationships and commitment to delivering reliable, meaningful data. Our team works collaboratively with clients to ensure projects are delivered efficiently, ethically and to the highest professional standards.

We are looking for strong communicators, who are able to resolve conflicts, meet multiple deadlines every single day, and can work at pace taking initiative, managing project budgets and handling internal stakeholders.

What will I be responsible for?

• Operating as the main point of contact between internal departments, clients and external suppliers
• Building and maintaining strong, long-lasting client relationships, working closely with colleagues, teams and the Head of Projects.
• Ensuring every project is delivered on time and to specification
• Communicating clearly and resolving issues that arise during the project delivery process
• Managing project budgets
• Achieving high client satisfaction scores for every project

Who are we looking for? The successful candidate will …

• Have a minimum of 3 years experience in the Market Research sector
• Be able to demonstrate a minimum of 3 years Account, Client or Project Management experience.
• Demonstrate experience with CATI, CAPI or CAWI research methodologies
• Have a good working knowledge of Excel, numbers, ratios & formulas
• Be able to demonstrate a high level of organisation
• A proven ability to manage budgets as well as multiple deadlines on a constantly changing basis
• Have excellent listening skills, verbal and written communication skills
• Be able to handle pressure to resolve issues calmly
• Have a strict eye for detail and numbers

Location: Hebden Bridge, Yorkshire

This is a hybrid role, with an expectation of 2 days per week in our Hebden Bridge office

Salary: Between £28-32k per year

The role is Monday to Friday 9am to 5pm but accepting some early starts or late finishes may be required to meet project deadlines. 

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

01-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English