Practice Manager

Job description

Location: Remote (UK-based) with occasional travel

Reports to: UK Commercial Director

Regulated by: Care Quality Commission (CQC)

Salary: £60-70k base dependant on experience + £10k bonus

We’re hiring a Practice Manager / Registered Manager to lead operations for a fast-growing, specialist telehealth clinic in the medical cannabis space.

This is a pivotal role sitting at the intersection of operations, compliance, and patient experience - ensuring safe, compliant prescribing of Schedule 2 controlled drugs while delivering a seamless, high-quality patient journey.

The opportunity

You’ll take ownership of the clinic’s non-clinical operations end-to-end, acting as the CQC Registered Manager and ensuring the service is safe, scalable, and audit-ready.

Working closely with clinical, commercial, and pharmacy partners, you’ll play a key role in shaping how care is delivered in a highly regulated, evolving sector.

What you’ll be responsible for

• Act as CQC Registered Manager, ensuring compliance across all regulatory standards
• Oversee day-to-day operations (patient services, bookings, scheduling, workflows)
• Lead and develop a high-performing patient support team
• Design and optimise the end-to-end patient journey (enquiry > consultation > prescription > repeat)
• Own non-clinical governance, risk, safeguarding, and audit readiness
• Coordinate across clinicians, MDT processes, and pharmacy partners to ensure smooth delivery
• Monitor and improve operational performance (conversion rates, turnaround times, CSAT/NPS, repeat prescriptions)
• Identify opportunities for process improvement, automation, and scalability across systems and workflows

What success looks like (6–12 months)

• A fully compliant, inspection-ready prescribing pathway
• Reduced time from consultation to prescription
• Improved conversion, retention, and patient satisfaction
• A confident, well-trained patient services team
• Strong, reliable pharmacy and supply chain relationships

What you’ll bring

• Experience as a CQC Registered Manager (or eligibility to register)
• Strong understanding of UK healthcare regulation and controlled drug governance
• Experience leading patient services or operational teams within healthcare
• Background in telehealth, digital health, or private healthcare environments
• Proven ability to manage and optimise complex, multi-step patient pathways
• A data-led mindset with a focus on performance, efficiency, and continuous improvement

Nice to have

• Experience in medical cannabis or other controlled drug settings (e.g. Pain, psychiatry, addiction)
• Familiarity with MDT models, prescribing workflows, and pharmacy coordination
• Experience supporting or scaling a high-growth, regulated healthcare business

If you're ready to make a real impact, we'd love to hear from you!

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

01-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English