Senior Account Manager

Job description

Senior Account Manager

Meet the Team 

Digital Natives is a social-first creative agency putting brands at the centre of attention. Based in East London, our rapidly growing team works together to create best-in-class campaigns for global brands, covering FMCG, beauty, food & beverage and technology. 

About the Role 

We’re looking for a highly organised, delivery-focused Senior Account Manager (SAM) to lead our most important client accounts and ensure consistently excellent execution across all workstreams. 

This role is first and foremost about delivery excellence at scale and complexity. You’ll take ownership of larger, more complex accounts and campaigns, ensuring everything runs smoothly, on time, and to the highest standard. You’ll act as the senior point of accountability across projects, providing clarity, structure, and direction to both clients and internal teams. 

While you’ll build strong client relationships and identify opportunities for growth, your primary focus is ensuring that great work gets delivered brilliantly, consistently, and efficiently. 

You’ll succeed here if you’re someone who thrives in complexity, takes ownership of delivery, and brings calm, structured leadership to fast-moving projects. 

What You’ll Be Doing 

Delivery Leadership & Campaign Excellence 

● Own end-to-end delivery across key client accounts and campaigns 

● Ensure all work is delivered on time, within scope, and on budget 

● Oversee multiple projects simultaneously, maintaining clear timelines and priorities 

● Set the standard for delivery excellence across accounts

● Anticipate risks early and proactively solve problems before they impact delivery 

● Ensure all outputs meet agreed objectives, KPIs, and quality expectations 

● Bring structure, clarity, and consistency to how projects are run 

Client Relationship Management 

● Act as the senior day-to-day contact for key client accounts 

● Lead regular status calls and project meetings with confidence 

● Provide clear, proactive communication on timelines, progress, and risks 

● Manage feedback and approvals efficiently to keep work moving 

● Build trusted relationships through consistent, high-quality delivery 

● Support more strategic conversations where relevant, but with delivery as the anchor 

Commercial & Financial Management 

● Oversee project scopes to ensure delivery aligns with agreed parameters 

● Track hours, budgets, and resourcing across accounts 

● Flag scope creep early and manage it proactively 

● Ensure work is delivered efficiently and profitably 

● Support identification of upsell/cross-sell opportunities (secondary focus) 

Project Oversight & Team Coordination 

● Lead project planning across complex or high-value accounts 

● Coordinate cross-functional teams (creative, strategy, social) effectively 

● Ensure internal teams have clear briefs, direction, and timelines 

● Oversee workload and resource allocation across accounts 

● Support and guide Account Managers/Executives on day-to-day delivery 

● Step in where needed to unblock teams and keep momentum 

Reporting & Delivery Oversight 

● Oversee campaign reporting to ensure it is accurate, clear, and actionable 

● Ensure insights are delivered in a way that supports client understanding 

● Present updates and performance summaries in client meetings where needed 

● Ensure actions, timelines, and next steps are clearly documented and followed through 

What We’re Looking For 

We value mindset and ownership as much as experience. You’ll likely bring: 

● Strong experience in account management within an agency environment 

● Proven ability to manage complex projects and multiple workstreams simultaneously 

● Excellent organisational and delivery management skills 

● Confidence managing timelines, priorities, and expectations at a senior level 

● Strong communication and relationship-building skills 

● Solid commercial awareness (budgets, scopes, resourcing) 

● A proactive, solutions-led approach to challenges 

● High attention to detail 

● A calm, structured approach in fast-paced environments 

● Collaborative and supportive leadership style 

Your Background 

● 3+ years experience in a client facing role, preferably within an agency environment 

● Prior experience in social media, marketing, and/or digital whether that’s an internship or work experience in an agency or other business 

● A keen interest in social media, marketing, and understanding of digital and social platforms 

● A proactive approach and excellent organisational skills in managing projects 

● Excellent written and oral communication skills 

● Ability to multi-task and manage a number of projects simultaneously 

● Effective team player 

● A keen attention to detail 

● Desire to work in a fast paced environment 

● Flexible working (2 days remote, 3 in office) 

● Additional personal day of leave each year 

● Summer working hours 

● Regular team socials & a calendar of activities to support your wellbeing 

● External & internal dedicated training & development programmes 

● Private Medical Insurance & wellbeing perks (Vitality) 

● Cycle to work scheme 

● Flexible pension plan 

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English