Account Manager

Job description

ABOUT US

We’re an independent Marketing Consultancy and Creative Studio based in London (hybrid working) with a team of thinkers and doers that work with some of the world's biggest brands, including AXA, NHS and Fox’s Burtons Biscuits, to name a few.

We’re against grandiose claims about changing the world and winning attention at any cost. Instead, we build brand credibility. In today’s world, that’s harder than ever, so we search for, celebrate and protect our clients’ brand credibility. 

We do this by developing game-changing strategies and telling powerful stories in creative, authentic and innovative ways. Combining the skills of our core team and our global community of freelance talent, we build the best team to respond to every brief.  

THE ROLE

This role requires a positive and ambitious account handler who has a real passion and flair for managing client relationships and strong project delivery skills. Joining our high-performing Client Services team, you will be given the opportunity to work across a range of clients, working closely with all internal departments and acquiring new skills and experiences.

You’ll be able to spin multiple plates and manage numerous elements of different live projects on time and on budget. You need to be super collaborative, efficient and organised with hands-on experience of working in a similar client services role at an integrated, digital and/or creative agency. 

If you like to stick within your lane and look to others to solve problems, Nonsense isn’t the place for you. If you’re someone who truly takes ownership and brings people together to find solutions, you’ll love it here. 

RESPONSIBILITIES

• To be a driving force behind our work moving smoothly through the agency and to client delivery.
• Management of projects on time, on budget, inc. Reconciliation and reporting.
• Creation of scopes, costs, timing plans & change requests, as well as other required administration tasks, including ongoing management of status documents and updates.
• Timely and accurate booking of resource requirements with proactive forward planning.
• Collaborate closely with our SAM and SAD to ensure all projects are advancing according to scope and timeline, and with the best possible client experience.
• Briefing teams effectively, ensuring a work is of a high standard and in line with the client brief & objectives.
• Confident written and verbal communication with and management of key client contacts.
• Quickly build trust and rapport with your key client contacts. Building and using your client and brand knowledge to help shape our work. Bringing the client perspective to internal meetings and meaningfully contributing to internal reviews.

SKILLS & EXPERIENCE 

• 3+ years relevant experience in a similar client facing / account management role.
• Proven project management skills with examples of having successfully delivered a range of creative projects such as content-led social and digital, film production and experiential.
• Experience working with project management tools such as Streamtime or similar.
• Confident and able to liaise with our client teams verbally and over email.
• An understanding of creative and production processes, from brief to delivery, including experience of working directly with studio teams, e.g. Designers, developers, editors.
• Passionate about creativity and marketing with a proactive attitude to learning and personal development/growth.
• Super-organised with fantastic attention to detail and excellent written English and numeracy skills.
• Articulate, professional and personable with excellent overall time management.
• Experience working in health, FMCG or regulated markets preferable, but not required. 
• And last but by no means least - positive energy! We don’t expect everyone to be 100% all of the time, but we have each other's backs at Nonsense and it’s essential that you are a team player with the ability to pull colleagues along when needed. They’ll be there for you too!

DIVERSITY, EQUALITY & INCLUSION 

Nonsense are committed to creating a diverse environment, and an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

SALARY

£32-35k subject to experience

EVERYTHING ELSE

• We are currently piloting a 4-day working week as an agency, with the ambition to make this a permanent shift in H2. This reflects our ongoing commitment to a strong work-life balance for our team, allowing everyone to bring their best selves to work every day and delivering the best possible work for our clients.
• Hybrid working, with team days on Wednesdays and some work from client offices as needed
• Flexible working hours
• 25 days annual leave (plus 3 days between Christmas and New Year). Please note that this will be revised in line with a 4-day week, should this become permanent after the pilot period.
• Up to 4 weeks per year working remotely from anywhere in the world
• Up to 3 months unpaid sabbatical after 4 years tenure
• Company MacBook
• Cycle to work scheme
• Day off on your birthday
• Team referral scheme

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Published at

02-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English