Operations & Office Coordinator

Job description

Company Description

We're an independent British furniture brand. We design and manufacture our own collections of commercial furniture, supplying architects, designers and developers across the UK and internationally. We take what we make seriously, not ourselves. Our showroom is in Clerkenwell.

How we Work

We're a small team that believes in working smart. We use QuickBooks, modern cloud tools and increasingly AI to take the grind out of admin, things like automating reminders, speeding up quote prep and keeping data tidy. We're not looking for a tech specialist, but someone who's curious about how things could run better and willing to try new tools with us.

What you'll be doing

You'll work closely with the Directors, Operations Manager and Sales team, keeping the business running smoothly day to day.

Role Description

We're looking for someone who loves the details. That person who is excited about making things happen and confident with a variety of tasks. You'll ensure orders are delivered, customers are looked after and nothing falls through the cracks. In a team of seven, what you do visibly matters and there's a clear route to a full-time position as the business grows.

Logistics & orders

• Coordinate deliveries, collections and installations with third-party logistics partners and couriers.
• Source and compare ad-hoc quotes to keep shipping costs efficient, prepare export and import documentation.
• Keep customers and their warehouses informed on deliveries and sample locations.
• Maintain accurate order statuses so lead times are reliable, flag delays early and clearly.

Customer service & sales support

• Own the day-to-day customer service process, the first point of contact for enquiries and order updates.
• Issue sales literature and correspondence, follow up on outstanding payments.
• Assist with the organisation of showroom events.

General administration

• Provide admin support across production, operations and sales, taking chasing and follow-up off the Directors' plates.
• Keep shared folders, filing and digital records tidy and up to date.
• Answering phones and directing enquiries.
• Order stationery, packaging and studio supplies.

Qualifications

• Experience: At least 2 years in an admin, coordination, or operations role.
• Tech: Confident on Microsoft Office, working knowledge of QuickBooks and an enthusiasm for learning how AI can add value to the business.
• Numbers: Comfortable working with invoices, reconciling figures and chasing payments accurately.
• Communication: Clear and confident on the phone, in writing and in person.
• Curiosity: Open to smarter ways of working, happy to try new tools and suggest process improvements.
• Mindset: Highly organised, detail-obsessed and happy to roll up your sleeves in a small team where everyone mucks in.

What we offer:

• Salary: £14,560 – £18,720 per year, depending on experience (equivalent to £14–£18 per hour).
• Hours: 20 hours per week, days flexible.
• Holiday: 28 days per year, including bank holidays (pro-rata).
• Pension: Contributions to the workplace pension scheme.
• Team Culture: We pride ourselves on our collaborative and supportive team culture. You’ll be joining a creative and passionate team where your ideas and contributions are valued.
• Input: We're small enough that your voice genuinely shapes how things are done, including what we automate and what we don't.
• Bike-to-Work Scheme: You are eligible to participate in our bike-to-work scheme with financial assistance available.

How to apply

Send your CV and a short note (half a page is plenty) on why this role appeals to elliot@deadgoodltd.co.uk by 30th April 2026. We'll respond to all applicants within two weeks of the closing date. No agencies, please. Deadgood is an equal opportunities employer. We welcome applicants from all backgrounds.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

02-05-2026

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English