Guest Services Specialist

Job description

We are working with a well-established hospitality provider in West London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support.

This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment.

Key Responsibilities

• Act as the primary point of contact for guests, managing enquiries via phone and email
• Coordinate bookings, amendments, and cancellations accurately and efficiently
• Provide tailored accommodation solutions based on guest requirements
• Liaise with internal teams and external partners to ensure smooth service delivery
• Handle guest queries, complaints, and service issues in a professional manner
• Maintain accurate records within internal systems and CRM platforms
• Support billing, invoicing, and general administrative tasks
• Ensure all interactions reflect high service standards and brand values

Key Skills & Experience

• Previous experience in hospitality, hotels, serviced apartments, or corporate housing
• Strong customer service and communication skills
• Highly organised with strong attention to detail
• Ability to multitask and work under pressure in a fast-paced environment
• Confident using booking systems, CRM platforms, and Microsoft Office
• Problem-solving mindset with a proactive approach
• Professional, personable, and client-focused attitude

This is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

02-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English