Customer Service Advisor - Workload and Planning

Job description

Customer Service Advisor

Location: Belper, DE56 (Office-based)
Start Date: June - Immediate interviews available
Hours: 39.5 hours per week
Working Pattern: Monday-Sunday, shifts between 8:00am-6:00pm

Brook Street is partnering with a leading boiler services company in Belper to recruit a Customer Service Advisor to join their busy and collaborative team.

About the Role

In this role, you will play a key part in supporting service operations by coordinating activities between Field Engineers, Subcontractors, and Contact Centre teams. You'll help ensure services are delivered efficiently, accurately, and on time.

Key Responsibilities

• Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
• Manage and respond to email queries efficiently
• Process service bookings and updates using Salesforce and SAP
• Liaise with internal departments to ensure accurate scheduling and workload planning
• Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
• Complete administrative tasks to agreed deadlines
• Challenge non-compliance where necessary to maintain service standards and accuracy

What We're Looking For

• Previous experience using SAP and Salesforce
• Experience with diary management and service planning
• Background in customer service or service coordination, ideally within a technical or engineering-led environment
• Strong organisational skills with the ability to multitask effectively
• Ability to work independently as well as collaboratively within a team

Why Apply?

This is an excellent opportunity to join a well-established and respected company, offering immediate interviews

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Extra information

Status

Open

Education Level

Secondary School

Location

Bargate

Type of Contract

Full-time jobs

Published at

07-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English