Italian-Speaking Customer Success Manager at Retail Media AdTech Platform

Job description

Working with some of the world’s biggest brands this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.

The Company:

• Market Leading Retail Media Platform
• 600+ global employees
• Scaling across EMEA
• Clients include :- Unilever, Mars, J&J, P&G

The Role:

• Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
• Guide customers through onboarding, optimisation, troubleshooting, and expansion
• Act as a trusted advisor, driving product adoption and identifying upsell opportunities
• Analyse customer feedback and performance data to deliver actionable insights
• Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
• Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities

Looking for:

• Previous experience managing accounts across Amazon and other marketplaces
• Strong analytical skills with ability to turn data into insights
• Experience with CRM tools and reporting
• Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
• Fluent in English & Italian

If this sounds like a good fit and you’d like to find out more information drop me a note yasmine@gmrecruit.co.uk

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

03-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English