Customer Service Team Leader

Job description

Service Delivery Team Leader

St Ives, Cambridgeshire (office-based, 5 days a week)

Full-time (Mon–Fri, 37.5 hrs)

Salary £32,000

Join our fast-paced Contact Centre as a hands-on Team Leader. You'll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.

What you'll do:

• Lead, coach and develop a high-performing team
• Deliver KPIs across service, quality, sales and productivity
• Use data and insight to improve performance and customer outcomes
• Champion quality and continuous improvement
• Own training and development to build team capability

What you'll bring:

• Proven Team Leader experience (essential), ideally in a Contact Centre
• Strong track record of delivering against KPIs
• Excellent coaching, communication and decision-making skills
• A proactive, resilient and solutions-focused mindset

Why join us?

• £32,000+ salary (depending on experience)
• No weekends + 33 days holiday
• Private medical, pension, life assurance & wellbeing support
• Gym subsidy, cycle scheme & more

You'll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.

Apply now by sending your CV to or call 07896811228.

INDHUN

Extra information

Status

Open

Education Level

Secondary School

Location

Eastern England

Type of Contract

Full-time jobs

Salary indication

£30,000 Per Month

Published at

11-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English