Customer Services Specialist

Job description

Customer Service Specialist Engineering - £32,000 to £36,000 + Bonus and Benefits

Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe.

If you are an ambitious professional, with a great eye for detail, excellent customer facing skills and looking to join a business where you can make a big impact, then this is for you.

Customer Service Specialist - Main responsibilities:

Manage ticket process to support on time delivery of customer orders.

Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required.

To ensure that strategic orders & travel packs are processed, and orders acknowledged quickly.

To monitor strategic order progress & communicate to stakeholders.

To provide reports on strategic order progress.

Actively look for ways in which service to strategic accounts can be improved.

Customer Service Specialist Candidate Requirements:

Excellent written & verbal communication skills.

Empathetic / customer focused personality.

Interpersonal skills / teamwork & collaboration.

Effective time management / prioritisation of tasks.

Attention to detail.

Process driven.

Able to balance customer requirements and needs of the business.

Willingness to learn new skills & to adapt to constant change.

Microsoft Word & Excel.

Customer Service Specialist Whats on Offer:

Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm

Salary: up to £36k

Benefits: 10% Bonus, Health Plan, excellent pension contribution

Want to find out More? Click APPLY NOW!

Extra information

Status

Open

Education Level

Secondary School

Location

Ilfracombe

Type of Contract

Full-time jobs

Salary indication

£35,000 Per Month

Published at

09-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English