Retail Account Manager

Job description

Role Overview

We are seeking a proactive and commercially driven Retail Account Manager to act as a key link between our senior sales leadership and our retail partners. This is a mid-level role suited to someone with at least three years of experience managing retail accounts, including exposure to UK retailers.

You will play a central role in maintaining and growing relationships with major retail partners, ensuring strong communication, consistent outreach, and seamless execution of commercial strategies. The ideal candidate is highly organised, relationship-focused, and confident managing multiple stakeholders both internally and externally.

Key Responsibilities

Account Management & Relationship Building

• Manage day-to-day relationships with key retail accounts, acting as the primary point of contact
• Build strong, long-term partnerships with buyers and retail stakeholders
• Conduct regular check-ins, performance reviews, and business updates with clients
• Understand retailer needs and align them with internal business objectives

Sales Support & Commercial Execution

• Support senior sales management in executing account strategies and achieving revenue targets
• Assist in planning and delivering joint business plans with retail partners
• Monitor sales performance, identify growth opportunities, and implement action plans
• Coordinate product launches, promotions, and in-store/online activations

Communication & Coordination

• Act as the bridge between internal teams (sales, marketing, operations) and retail customers
• Ensure clear, consistent communication across all stakeholders
• Prepare reports, presentations, and account updates for senior leadership
• Manage incoming requests and ensure timely responses and resolutions

Outreach & Growth

• Proactively identify opportunities to expand existing accounts
• Support new business development initiatives within the retail channel
• Maintain strong market awareness, including competitor activity and retail trends

Operational Excellence

• Oversee order management, forecasting, and stock coordination with internal teams
• Ensure accurate account data, reporting, and CRM updates
• Resolve any operational or service issues efficiently

Requirements

• Minimum 3 years’ experience in account management, sales, or retail partnerships
• Proven experience working with retailers, including UK retail accounts
• Strong communication and interpersonal skills with the ability to manage multiple stakeholders
• Highly organised with excellent attention to detail
• Commercially aware with a proactive, problem-solving mindset
• Ability to balance strategic thinking with hands-on execution
• Proficiency in Microsoft Office (Excel, PowerPoint) and CRM systems

Desirable

• Experience working with major or multi-site retail accounts
• Familiarity with retail sales cycles, promotions, and category management
• Exposure to international retail markets

What Success Looks Like

• Strong, trusted relationships with key retail partners
• Consistent achievement of account performance targets
• Smooth communication flow between internal teams and customers
• Identification and delivery of growth opportunities within accounts

Extra information

Status

Closed

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English