Customer Service Advisor

Job description

Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Stalbridge Depot.

You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.

Benefits:

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Full training
• 2 x annual salary life cover
• Company contributory pension
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking

About the role:

• 40 hours per week
• Monday to Friday, 8:00am to 17:00pm (1 hour unpaid lunch break)
• Fully office based
• 1st line telephone response
• Answer the telephone to take fuel orders
• Raise tickets for fuel orders
• Process orders for Transport to deliver
• Take payments over the phone
• Direct calls to the relevant departments
• Process group orders
• Transfer tickets to other depots
• Cover for raising repeat order tickets
• Regular internal communication
• Covering other duties as and when required

About you:

• Experience in a similar role (desirable)
• Inbound telephone experience (desirable)
• Customer service experience
• Good administrative skills
• Good communication skills
• Highly organised
• IT literate
• Awareness of data protection principles
• Willing to learn about the business and progress
• Able to work under pressure
• Able to prioritise and manage own workload

If you feel this Customer Service Advisor role is for you, please apply today.

Extra information

Status

Open

Education Level

Secondary School

Location

Nyland

Type of Contract

Full-time jobs

Salary indication

£26,000 Per Month

Published at

07-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English