Commercial & Internal Sales Coordinator

Job description

An established and growing air and ocean freight forwarding business is seeking a commercially driven Commercial & Internal Sales Coordinator to strengthen its UK sales function and support international growth.

This role is ideal for someone with freight forwarding experience who understands market rates, thrives on follow-up activity, and can convert opportunities into secured business.

Key Responsibilities

Pricing & Quotation Management

• Liaise with UK customers and overseas agents to provide competitive pricing solutions.

• Prepare and issue accurate air and ocean freight quotations.

• Proactively follow up on quotes to maximise conversion rates.

• Obtain up-to-date market rates from shipping lines, airlines, and overseas partners.

• Update internal systems with current market pricing.

• Maintain KPI tracking on quoted business won/lost.

Sales & Business Development

• Proactively source new leads via phone and email.

• Follow up on leads passed from Business Development Managers.

• Convert enquiries into active trading accounts.

• Identify upselling and cross-selling opportunities within existing accounts.

Account Management

• Develop and nurture long-term client relationships.

• Maintain regular communication with overseas offices, partners, and agents.

• Act as a key commercial contact for both UK and international stakeholders.

Operational & Internal Coordination

• Liaise with internal operational teams to ensure seamless cargo movements.

• Coordinate on customs requirements and service commitments.

• Source supplier costs for the operations team when required.

• Provide internal commercial support once business is secured.

CRM & Reporting

• Maintain accurate records of all sales activity within the CRM system.

• Manage pipeline visibility and reporting.

• Track performance against agreed KPIs.

The Ideal Candidate

• Proven experience within air and ocean freight forwarding.

• Strong understanding of shipping line and airline rate structures.

• Commercially minded with a proactive sales approach.

• Confident communicator with UK customers and overseas agents.

• Highly organised with strong follow-up discipline.

• Experience using CRM systems and freight software.

• Target-driven and motivated by results.

Whats on Offer

• Opportunity to join a growing freight business with international reach.

• A commercially focused role with real earning and progression potential.

• Supportive internal structure with strong operational backing.

• Long-term career development within freight forwarding.

If you have freight forwarding experience and are looking to move into a commercially focused internal sales role with progression, this could be an excellent next step.

Extra information

Status

Open

Education Level

Secondary School

Location

Solihull

Type of Contract

Full-time jobs

Published at

07-05-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English