Customer Service Advisor

Job description

Customer Service Advisor

REPORTING TO: -

Branch Manager

MAIN PURPOSE OF ROLE: -

The Customer service adviser will communicate effectively with potential customers both in person and over the phone, in order to promote our company's products and services. They must use their knowledge and skills to generate highly qualified leads and provide further information on the products or services.

The main objective for a customer service adviser would be to advertise our products and services and book an appointment for the consultants.

Customer service advisers are responsible for promoting products, services or campaigns by communicating with residents.

MAIN DUTIES: -

To effectively communicate and deliver an excellent customer experience to new customers

To follow all the standard operating procedures.

Provide accurate, valid, and complete information by using the right methods/tools

Advertise our products and services face to face to new customers

Ensure high levels of customer satisfaction through an excellent sales service

Ascertain customers needs and wants to a satisfactory standard

Will also be expected to work in the field

To Generate highly qualified leads.

KNOWLEDGE & SKILL: -

A basic understanding of customer service principles and practices

Some previous experience in a customer service environment

ESSENTIAL REQUIREMENTS:-

Ability to communicate effectively with internal and external personnel

Strong customer handling skills and active listening.

Ability to work on your own or in a team environment.

COMPETENCIES: -

Professional communication skills

Adaptability

Ability to work under pressure

High energy level

PERSONAL ABILITIES: -

Good Communication skills

Ambition

Time Management

Extra information

Status

Open

Education Level

Secondary School

Location

Norwich

Type of Contract

Full-time jobs

Salary indication

£18,000 Per Month

Published at

07-05-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English