Telesales Representative

Job description

Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants, and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuel card solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.
We are looking for a Full-Time Telesales Representative to join our Yate Office.
Benefits:

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Company contributory pension
• Death in service scheme (2 x annual salary)
• Full training and development opportunities
• Cycle to work scheme
• Employee assistance programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Hybrid working optional (TBC)
• Good public transport link to access depot

About the role:

• 40 hours per week, Monday Friday
• Making outbound calls to current, lapsed and prospectivefuel card customers to retain business or record reasons for lost business using CRM
• Gathering customer information to update and maintain marketing lists
• Building rapport to gain customer confidence and trust
• Providing customer quotations
• Handling incoming customer queries via email in a timely manner
• Communicating customer trends and feedback internally
• Delivering an exceptional level of customer service
• General administrative duties as required

The successful candidate will be able to demonstrate the following:

• Previous experience within a sales or telesales role
• Strong customer service skills
• Excellent telephone manner
• Strong written and verbal communication skills
• Resilient, motivated and confident
• Organised with the ability to prioritise your own workload
• Good administrative skills and attention to detail
• IT literate - capable of working with CRM systems and MS Office
• Confident, professional and resilient
• Understanding of data protection principles
• Live within a commutable distance to the depot based in Yate

If youre enthusiastic, customer-focused and ready to join a friendly and supportive sales team, we would love to receive your application.

Extra information

Status

Open

Education Level

Secondary School

Location

Yate

Type of Contract

Full-time jobs

Salary indication

£26,000 Per Month

Published at

09-05-2026

Profession type

Admin / Secretarial

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English