Night Support Worker

Between £14.00 and £16.00 Per Hour

Job description

Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn.

As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.

Shift pattern - 4 on 4 off

Some of your duties and responsibilities will be as follows:

Work with clients to resolve conflict using de-escalation skills where appropriate
Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
Assist with logging and reporting maintenance work including emergency out of hours repairs
Supporting clients with welfare rights, budgeting, employment, education and training
Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
Manage front of house duties including telephone calls and external visitors

Requirements for the role:

Enhanced DBS Check
Must have a proven track record of providing information, advice and guidance to clients
Knowledge and understanding of basic IT suitable for an office environment
Knowledge of basic housing management tasks and working with vulnerable individuals

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