Technical Customer Service Specialist

Job description

DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.

As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems.

Key Job Responsibilities

Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback

Process Accounts and Billing related customer cases through case management, email, chat and phone tools

Performing deep dive analysis on Enterprise customer accounts and billing statements

Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers

Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS

Driving projects that improve customer interactions with AWS account and billing information

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Assisting with Enterprise customer communication during AWS critical launches and support events

Assuming responsibility for developing detailed knowledge about AWS specific product and features

Basic Qualifications

Experience in technical work related to computer systems and technology components

Experience handling customers and conflict resolution with a focus on quality for customer experience

Experience in MS Office, with an emphasis on Excel

Experience in web technologies and the internet

Experience taking ownership and driving resolution on escalated customer issues

Preferred Qualifications

Knowledge of database, data warehouse, or data lake solutions

Experience in SQL or other relational databases

Experience handling customer escalations

Equal Opportunity EmploymentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

CompanyAWS EMEA SARL (UK Branch)

Job ID: A10384356

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

08-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English