Dutch Speaking - Customer Service Advisor

Job description

Overview Job Title: Dutch Speaking Careline AdvisorLocation: Konecta UK, 8 Harbour Exchange Square, London, E14 9HFHours: 40 hours per weekOperational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pmSalary: £14.18 per hourMain Purpose of RoleAs a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance.Core dutiesAnswer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs.Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact.Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary.Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey.Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information.Team and environmentThis position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential.You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client.Qualifications and skillsFluent written and spoken French OR Dutch (mandatory)Ability to communicate effectively and empathically with a wide range of consumers and members of the publicExcellent written and verbal skillsAbility to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutionsCustomer care experience, preferably within the food industry sectorChildcare experience or a strong interest in early years preferableIT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plusFlexible to work shiftsSelf-motivated and a team playerTo have fun at work!Additional recall-specific requirementsExperience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable).The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers.Strong data-entry skills with an eye for detail and the ability to document information accurately.Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls.A professional phone manner and the ability to handle sensitive information confidentially.About Konecta UKWe partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society.We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone.Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels.Learn more here: https://www.konecta-group.com/who-we-areWhy work for us? Konecta UK working culture of fun and sociable team environmentPension SchemeEye test vouchers and discountsDiscounted corporate gym membership with NuffieldInvolvement with local charities and fundraising daysCampaign specific benefits including discounts, incentives and prizesRecommend a friend scheme paid reward of £500 +Apprenticeships qualifications and career flight path schemesRecognition and reward schemes with Perkbox pointsCycle to work scheme

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

09-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English