Aftersales Advisor

Job description

Role OverviewThe Aftersales Advisor is a commercially focused, customer-facing role responsible for driving spares, service, and engineering revenue while coordinating aftersales activity across customers, engineers, and suppliers. This position sits at the centre of the business and is critical to maintaining high service standards, supporting revenue growth, and strengthening long-term customer relationships. It is a demanding, target-driven role within a small, fast-growing business operating in a competitive B2B capital equipment market. The successful candidate will be highly organised, commercially minded, confident communicating with customers, and motivated by results, progression, and continuous improvement.

Key ResponsibilitiesCommercial & Sales Responsibilities

Achieve Monthly Targets For:

Spare parts sales

Engineering labour and service revenue

Proactively Contact Customers To:

Generate spares and service opportunities

Follow up quotations

Secure purchase orders

Actively Promote And Sell:

Service agreements

Preventive maintenance and support packages

Manage service agreement renewals through Call2Field

Chase outstanding purchase orders once quotations have been issued

Identify opportunities to upsell parts, service, and support solutions

Aftersales Operations & Coordination

Process and manage spare parts orders from quotation through to dispatch

Source and purchase parts from suppliers and apply agreed commercial mark‐ups

Coordinate engineer schedules, call‐outs, and service activity

Liaise between customers, engineers, and suppliers to ensure efficient job execution

Maintain accurate job, customer, and contract data within Call2Field and internal systems

Customer Relationship & Brand Representation

Act as a professional and friendly point of contact for aftersales customers

Visit customer factories when required to support relationships and commercial development

Promote the company's services, products, and successes on LinkedIn and other platforms

Support the company's presence at trade shows, customer open days, and supplier visits (including opportunities for overseas travel)

Business Improvement

Contribute ideas to improve aftersales processes

Customer experience

Service efficiency and profitability

Use data, customer feedback, and operational insight to support continuous improvement

Candidate ProfileEssential

Strong communication skills with a friendly, professional manner

Highly organised with the ability to manage multiple priorities

Commercially aware and motivated by targets and results

Confident speaking with customers in a B2B environment

Comfortable working in a fast‐paced, demanding small‐team environment

Strong IT literacy and willingness to learn new systems (e.g., Call2Field, CRM, ERP)

Desirable

Driving licence (preferred, not essential)

Interest in engineering, manufacturing, or capital equipment environments

Previous experience in customer service, sales support, aftersales, or operations (not essential for the right candidate)

Development & Progression

Rapid progression opportunities for high performers

Exposure to the full commercial and operational workings of a B2B machinery business

Direct involvement with senior management and decision‐making

Opportunities to attend UK and international trade shows and visit overseas suppliers

100% reimbursement for approved professional training and upskilling

Working Environment

Small, close-knit, high‐performance team

High standards, high expectations, and strong accountability

A commercially driven culture focused on customer support, service quality, and business growth

An environment suited to individuals who thrive under responsibility, pace, and challenge

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Extra information

Status

Closed

Education Level

Secondary School

Location

Stretford

Type of Contract

Full-time jobs

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English