Pensions Customer Services Executive

Job description

We're hiring for a Pensions Customer Services Executive to support our growing Customer Services team!

To keep up with our growth in the UK and Ireland, we're looking for a dedicated Pensions Customer Services Executive to join our dynamic Customer Services team. You will be responsible for delivering the highest standards of Customer Service for pension administration to NFP clients and for following and updating administrative procedures and processes. The role includes training new and existing employees, working with Consultants and Team Leaders to oversee implementations and remedial work.

We're Looking For Someone WithA focus on continuous improvement and developing standardsGreat organisation skills and a detail‐oriented focusExcellent interpersonal and business communication skillsA one‐team company mindset with client always at the centre of the processA willingness to support the wider business with client deliveryExperience in a Customer Services roleExperience with Excel, MS Teams and OutlookKnowledge and experience of Pension Administration is desirableCII qualifications is desirable

Using These Skills, You'll BeEfficiently process all duties expected of a Pension AdministratorResponsible for the administration of clients' group pensionsLiaising between pension providers, The Pensions Regulator and employer/employee and client advisersAnswering employer/employee queries via telephone or written communicationOverseeing outstanding work ensuring clients are aware and understand requirements and consequencesEnsuring that all client history (at both employer and employee level) is fully documentedMaintaining records and complying with regular auditsKeeping up to date with developments and remaining current with the industry, specifically changes in legislation, competitors and clientsSupporting the training and development of peers by providing information, demonstrations and general support and coaching when requestedArranging calls with clients to ensure their process understanding matches the required processIdentifying and addressing errors within client processes, highlighting to management accordinglyArranging and conducting conference calls and meetings with clients as required

Who is NFP?With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon Group and specialises in helping businesses in four core areas: insurance, health and safety, employee benefits and HR, people and talent.

What You'll Love About Working HereWorking in a dynamic, fast‐paced organisation in an exciting industryThe opportunity to do globally impactful work from day oneLearning from industry and business line specialists with decades of experienceA huge variety of projects to work on and challenges to solveOur People First culture, which illustrates our commitment to your well‐being and development, not just as an employee but as a human beingA rich suite of employee benefits and out‐of‐work perks

The Great Benefits We OfferFinancesMatched employer pension contributionsLife assurance and group income protectionLifestyle discounts for well‐known brands

Work‐life balanceOpportunity for hybrid workingGenerous annual leave allowance

Health and wellbeingComprehensive private healthcareHealthcare cash planAdditional days off throughout the year to focus on your well‐being

Charity and community workNumerous charity fundraising challenges and events throughout the yearOpportunities to volunteer and give back to the communityAward‐winning apprenticeship programme, helping local schoolchildren take their first steps into the world of work

SocialTwo large employee events every year, for summer and ChristmasEnjoy out‐of‐work events and socials to get to know your team betterGood office locations with plenty of opportunity to socialise outside of work

Inclusion and belongingA dedicated Inclusion and Belonging Committee, supported by our Global Advisory BoardInclusive policies and procedures to ensure all of our people are treated fairlyAccess to Business Resource Groups that can support with multiple key challenges

NFP is an inclusive Equal Employment Opportunity employer.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Bromsgrove

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English