Remote Travel Concierge & Customer Support

Job description

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platformsAssist with luxury and leisure travel bookings, including changes, cancellations, and special requestsProvide accurate and timely information regarding destinations, travel requirements, and agency policiesCoordinate booking details and confirm itineraries to ensure accuracy and client satisfactionProactively follow up with clients before and after travel to ensure a positive experienceAddress client concerns with empathy, professionalism, and solution-oriented thinkingMaintain accurate documentation and update booking systems as required

Qualifications & Skills

Excellent verbal and written communication skillsCustomer service experience (travel, hospitality, or service-related experience preferred)Strong organizational skills and attention to detailComfortable using technology and learning new systems and booking platformsReliable, proactive, and able to manage multiple client requests efficientlyGenuine interest in travel and helping clients plan memorable experiences

What We Offer

100% remote work environmentFlexible scheduling optionsOpportunities for professional growth within the companyAccess to travel perks and industry-related discountsSupportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Crawley

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English