Customer Service Executive – The Bike Club | Remote (UK)

Job description

Customer Service Executive – The Bike Club | Remote (UK)OverviewThe Bike Club, the world's second-largest bike rental network and the largest in the children's bike sector, is hiring a Customer Service Executive . This role is central to delivering exceptional service to members across multiple channels, ensuring families enjoy a sustainable, hassle-free subscription experience. With over 80,000 bikes in circulation, Bike Club is a fast-growing B Corp Certified company headquartered in the UK and active in Germany.

Key Details

Job Title : Customer Service Executive

Employer : The Bike Club

Location : Remote (United Kingdom) – monthly in-person team meeting in East London

Salary : £27,500 – £28,000 per annum

Contract Type : Permanent

Hours : Full-Time (37.5 hours per week, flexible; core hours Monday–Friday 9 am–5:30 pm; some Saturday availability required)

Work Location : Remote-first, UK-based

Role OverviewCustomer Service Executives are the voice of Bike Club, supporting members with queries, product advice, and issue resolution. The role involves handling communications across email, phone, and social media, while gathering feedback to improve services and ensure customer satisfaction.

Key Responsibilities

Handle member queries across email, telephone, and social media

Develop expert product knowledge to provide tailored advice and recommendations

Act as the voice of the customer by gathering feedback and sharing insights

Communicate clearly and effectively with members and colleagues

Resolve issues on first contact whenever possible with a solution-focused approach

Required Skills and ExperienceEssential

Genuine passion for delivering high-quality customer support

Previous experience with CRM tools (preferably Salesforce)

Strong problem-solving skills and curiosity to learn

High level of empathy and commitment to exceeding customer expectations

Ability to seek and apply feedback for personal growth

Comfortable working independently and collaboratively in a team environment

Resilience under pressure with a positive attitude

Dependable, organised, and dedicated team player

Minimum 1 year of experience in a similar customer service role

Benefits

Remote-first work model (UK-based)

Flexible hours (37.5 per week)

26 days annual leave plus bank holidays, with additional days accrued per year of service

Enhanced parental leave (maternity and paternity)

£30/month discount towards Bike Club subscription

Sustainability impact – work for a B Corp Certified company contributing to environmental and social good

Monthly All Hands drinks and a fun, supportive team culture

Career growth opportunities in a fast-expanding company

Equal OpportunitiesThe Bike Club is committed to sustainability, inclusivity, and equal opportunity employment. Applications are welcomed from all qualified candidates regardless of background.

How to ApplyClick here to submit your application

Application DeadlineNot specified – applications reviewed on a rolling basis.

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English