Customer Service Administrator

Job description

Overview This range is provided by Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from SearchAbout the Role Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We're seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.Key Responsibilities Liaise with customers, contractors, and suppliers to resolve issues within agreed timeframes.Take ownership of customer queries and resolve them before escalation.Escalate complex issues to senior team members when necessary.Organise and coordinate completion of remedial works and maintain operative diaries.Respond to customer correspondence and calls within service level agreements.Ensure adherence to internal protocols and standards.Continuously seek opportunities to improve processes and service delivery.Skills & Experience Previous experience in a customer service administration role is desirableExperience in resolving complaintsUnderstanding of the housebuilding process is advantageous.Strong administrative and organisational skills.Excellent written and verbal communication abilities.Ability to work independently and manage multiple tasks under pressure.Flexible and adaptable with a proactive approach to problem-solving.Seniority level AssociateEmployment type Full-timeJob function Customer Service and AdministrativeIndustries Housing and Community Development and Building Construction

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Extra information

Status

Closed

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English