Customer Service Coordinator

Job description

Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you.

I'm currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.

In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role.

Main duties:

• Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
• Maintaining and update stock and transport management systems, ensuring all data is accurate and up to date.
• Preparing and process delivery and returns documentation in line with customer requirements.
• Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers.
• Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.

You will need:

• Customer service experience is essential
• Logistics or warehouse experience is highly desirable
• Confident communication skills
• Have good attention to detail

Winsearch acts as an employment agency for permanent staff, contract and temporary staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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Extra information

Status

Open

Education Level

Secondary School

Location

Immingham Dock

Type of Contract

Temporary full-time jobs

Salary indication

£12.00 Per Hour

Published at

10-05-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English