Customer Service Advisor

Job description

Customer Service Advisor - 12 Month Fixed Term Contract

Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. Were always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.

About the Role

As a Customer Service Advisor, youll:

• Build meaningful relationships with our members and help them find the right products and services to support their goals whether thats saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing whats right for our members without the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Heres what the hiring manager says about our Newmarket Branch.

Newmarket is a well connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside.

Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fund raising.

There is no onsite parking however there are several car parks within walking distance of the branch.

About You

You dont need a background in financial services or years of customer service experience. What matters most is your mindset and values. Were looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future-ready.

About Our Benefits

Everyones different. Thats why we offer a wide range of benefits and rewards that we think youll love whatevers important to you, and whatever stage of life youre at. Such as

• Our pension scheme(where you can get up to 11% from us)
• On target bonus of 7%(with the opportunity to earn up to a maximum 15%)
• Access to brilliant health benefits
• Life assurance at 6 times your salary
• 25 days holiday(and the option to buy more)
• Cycle to work or an interest-free loan for an annual ticket
• Wellbeing resources and tools
• Retail and Leisure discounts

Extra information

Status

Open

Education Level

Secondary School

Location

Snailwell

Type of Contract

Temporary full-time jobs

Salary indication

£14,000 Per Month

Published at

12-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English