Facilities Helpdesk Coordinator

Job description

Facilities Helpdesk Coordinator

• Location: SE1, London
• Job Type: Temp till end of August 2026 with possible extension (full time hrs)
• Rate of pay: £16.04 per hour PAYE

We are seeking a proactive and dedicated Facilities Helpdesk Coordinator to manage service requests and incidents efficiently. This role involves close liaison with Facilities team members and contractors to ensure that both reactive and planned works are completed in adherence to our SLAs. The successful candidate will play a crucial role in ensuring that all operations are managed effectively from initiation to completion while maintaining excellent communication with customers and stakeholders.

Day-to-day of the role:

• Serve as the first point of contact for internal and external customers/contractors, managing both planned and reactive tasks.
• Take full ownership of service requests through the helpdesk, ensuring all works are logged correctly on CAFM, tracked, and managed effectively.
• Raise purchase orders and ensure that invoicing queries are resolved promptly.
• Coordinate contractors' access and ensure that works are scheduled properly.
• Provide report data from the service desk to the Business Support Manager for monthly reporting, including contractor service performance.
• Assist with the helpdesk function in covering reception and facilities staff as required.
• Draft and send office communications through email or intranet articles.
• Support business continuity planning and disaster recovery efforts.

Required Skills & Qualifications:

• Strong understanding of statutory regulations and approved codes of practice related to facilities management (e.g., Fire, Legionella, Asbestos).
• Proven experience in a helpdesk role within a facilities management environment.
• Excellent stakeholder management skills.
• Proficient in Health & Safety legislation.
• High level IT skills, particularly in MS Office, and a good technological awareness.
• Membership with BIFM is desirable.

To apply for the Facilities Helpdesk Coordinator position, please submit your CV detailing your relevant experience.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Salary indication

£16.00 Per Hour

Published at

12-05-2026

Profession type

Admin / Secretarial

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English