Assistant General Manager

Job description

Assistant General Manager
Salary: £28,980 + Bonus (Average £1500-£2000 every 6 months)
Southampton

Are you ready to step into a leadership role within a fast-growing self-storage business? We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.

The Role
As Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team.

This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.

What You'll Be Doing

• Team Leadership
• Support the General Manager in leading and developing a small, high-performing team
• Lead by example on the front line, setting standards for sales and service
• Step up to manage the site in the General Manager's absence

Sales & Occupancy

• Drive unit rentals by converting enquiries into move-ins
• Maximise occupancy and revenue through effective upselling and pricing awareness
• Monitor performance against KPIs and targets

Customer Experience

• Deliver a friendly, professional service to all customers—face-to-face, phone, and email
• Support customers through their storage journey, from enquiry to move-out
• Resolve any issues quickly to maintain high satisfaction levels

Site Operations

• Oversee daily site operations including admin, audits, and reporting
• Ensure units, reception, and external areas are clean, secure, and well-presented
• Manage move-ins, move-outs, and account management

Security & Compliance

• Maintain strong security standards across the site
• Ensure health & safety procedures are followed at all times
• Carry out regular checks of the facility and report any issues promptly
• Continuous Improvement
• Identify opportunities to improve sales performance and operational efficiency
• Support local marketing initiatives and community engagement

What We're Looking For

• Experience in a supervisory or management role (retail, hospitality, or storage ideal)
• Strong sales mindset with a focus on hitting and exceeding targets
• Highly organised with the ability to manage day-to-day site operations
• Excellent customer service and communication skills
• A hands-on, “roll your sleeves up” approach
• Commercial awareness and a proactive attitude

What's in It for You

• £28,980 basic salary + performance bonus
• Clear progression into General Manager opportunities
• Ongoing training and development
• Stable, growing industry with long-term career potential
• Supportive, team-driven culture

Apply Now

If you're ready to build your career in self-storage and take ownership of a site with real growth potential, we'd love to hear from you.

#INDMM

Extra information

Status

Closed

Education Level

Secondary School

Location

Marchwood

Type of Contract

Full-time jobs

Salary indication

£30,000 Per Month

Profession type

Bar Staff / Waiters and Waitresses

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English