Social Commerce Manager

Job description

Social Commerce Manager

Manchester

Our Client is one of the UK’s fastest-growing home and lifestyle retailers, recognised for building one of the UK’s leading TikTok Shop businesses within the Home & Living category. Through creator-led commerce, viral product moments and highly engaged affiliate communities, they have rapidly scaled their social commerce presence, now working with thousands of creators weekly and generating significant affiliate-driven revenue through TikTok Shop.

With ambitious growth targets over the next 12 months, they are now looking for a Social Commerce Manager to take ownership of the creator and affiliate side of the channel and help scale the business further.

The Opportunity

• Take ownership of one of the UK’s fastest-growing TikTok Shop affiliate programmes
• Lead creator and affiliate growth across a highly active social commerce channel
• Build and nurture creator communities across TikTok Shop, affiliate groups and social channels
• Work closely with creators, affiliates and live commerce partners to drive engagement and GMV growth
• Join a fast-paced ecommerce business where social commerce is a major commercial priority

Responsibilities

• Recruit, onboard and manage TikTok Shop affiliate creators across both scale and niche communities
• Build strong relationships with creators to drive consistent content output and affiliate performance
• Manage creator communications and engagement across platforms including Lark, email and WhatsApp communities
• Identify high-performing creators and opportunities to scale partnerships and commission structures
• Work closely with merchandising and buying teams to push priority products through creator campaigns
• Support creator gifting, sampling and affiliate activation strategies
• Coordinate with live commerce agency partners to support live shopping activity and promotional campaigns
• Track creator, affiliate and channel performance against key commercial KPIs including GMV and engagement metrics
• Stay ahead of TikTok Shop trends, creator behaviour and affiliate growth opportunities

Your Profile

• Experience within TikTok Shop, creator partnerships, affiliate marketing or social commerce
• Strong understanding of TikTok creator ecosystems and affiliate-led ecommerce growth
• Commercially minded with experience driving engagement, content performance and creator relationships
• Confident managing creators, communities and fast-moving campaigns
• Organised, proactive and comfortable operating within high-growth ecommerce environments
• Passionate about social commerce, creators and emerging TikTok trends

How to apply

To apply for this outstanding opportunity, please contact Justin Allen at Pivotal for a confidential discussion on 07586047008 or email justin.allen@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full-time jobs

Published at

24-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English